Hello everyone, I often read through comments on block management sites as I used to have an interest in it as a former leaseholder and having worked in property over the last 20 years in all aspects including block management. So, with that in mind I feel I need to say a few things about some of the negative comments I can see about Exeter Block Management. I used to be a leaseholder for one of their blocks they used to manage, I have now sold and moved away, however I feel I need to explain a few things about Block Management as its obvious some people simply do not understand. Behind the scenes of Block Management, the people work diligently to ensure the smooth running of the sites. This includes handling maintenance, financial matters, and various admin tasks that are crucial to the collective wellbeing. Many of these tasks are complex and require a deep understanding of the unique challenges of the blocks themselves. I would ask you all before you make hasty judgements or uninformed comments about Block Management and their decisions and activities to first look deeper into the situation and find more about it and don’t judge it as you see it, because believe me there is very often a very good reason why a task hasn’t been carried out etc.  It’s quite simple, If leaseholders do not pay their service charge on time, then arrears build up and this has detrimental effect on the services that can be provided on the site and this includes grounds maintenance, contract cleaning, general maintenance and so on.  The people who do pay their service charge unfortunately do not think that other people do not pay and therefore services often must be suspended because of this. More extensive issues that arise may be over the £250 per leaseholder threshold and therefore will require a section 20 to be issued.  A section 20 notice can take up to 3 months to proceed with the work and even then, they can only proceed if everyone has paid. When you purchase a leasehold property, please read your lease, and get some sound advice on it because nine times of out ten it’s NOT the block management company’s fault why things go wrong.  Block Management companies are restricted in their management by often lack of funds. When my flat was under the management of Exeter Block Management, not once did I have an issue and everything was addresses promptly and efficiently, fire alarm checks were carried out and everything went very smoothly.   I do have to say though everyone in our block of apartments all paid their service charge on time and therefore I rest my case. Well done to everyone who works in Block Management, It’s an extremely rewarding but is also very stressful and requires a lot of self-control and it’s not for everyone. To recap….find out the true facts before you judge companies such as this one because trust me, there are two sides to every story!

Dear EBM Team, I am writing to express my sincere appreciation and admiration for the remarkable improvements you have made since taking over the management of our block of flats at Alreiy Road. As a leaseholder, I have been thoroughly impressed with your actions and the transformation in our living environment. First and foremost, the quality of resident communication and engagement under your management has been nothing short of excellent. The level of professionalism and responsiveness in your dealings with us, the residents, has been truly remarkable. It's clear that you prioritize clear and effective communication, and it makes a world of difference in our day-to-day living. Your resident management system is first-class, and it has had a substantial impact on the organization within our block. The streamlined processes, efficient maintenance coordination, and quick response times have significantly enhanced the overall living experience for all of us. It's a testament to your commitment to improving our community and ensuring our needs are met promptly. The difference in organization and the positive changes we have witnessed since your takeover are truly impressive. It's reassuring to know that we have a management team like EBM that genuinely cares about the well-being and satisfaction of its residents. Thank you for your dedication and hard work in making Alreiy Road a better place to live. I look forward to seeing continued improvements and successes under your capable management.

I am a leaseholder of 2 apartments in a purpose-built development of 58 apartments and 3 commercial units in Exeter. Exeter Block Management inherited several problems with the unfinished state and quality of the building standards, some rather undesirable rental tenants (who Exeter Block Management were instrumental in removing) , tribunal challenges, led by me, regarding money owed to the Leaseholders Service Charge Account. Since Exeter Block Management has been involved, I have exercised my rights under the lease terms and the Landlord and Tenant Act and inspected not just the statement of accounts supplied, but also all the documents supporting the expenses for the service charge account years ending 2011 - 2015. I am pleased to be able to report not only have Exeter Block Management been very helpful during these inspections/audits I have found nothing invalid or unreasonable in the expenses charged to the leaseholder’s service charge account. The system Exeter Block Management have adopted makes it very straightforward for anyone to inspect the accounts and is in suitable format should any leaseholder exercise their right to make a challenge through the First Tier Tribunal (Property).

Dear Mr Christie and the EMB Team,
I hope this message finds you well. I am writing to express my sincere gratitude for the exceptional service provided by Exeter Block Management (EBM) during the recent cold snap. The thoughtful gritting that your team implemented did not go unnoticed, and the impact was felt not only by myself but by many others in our apartment community. I took the liberty of reaching out to friends residing in apartments managed by other agencies, and none of them reported receiving the same level of service that we did from EBM. As a senior citizen, I truly appreciate the extra care and consideration demonstrated by your team. It is heartening to see such dedication to the well-being and safety of the residents. I have also shared my positive experience on the local Gossip Girls social media platform to spread the word about the commendable service provided by EBM. Once again, thank you for going above and beyond to ensure our safety and comfort during the challenging weather conditions. Your efforts have not only been recognized but have also been acknowledged within our community. Well done to you and the entire EBM team. Wishing you continued success in providing outstanding service to the community.

Exceptional Support and Proactive Management from Exeter Block Management RBMG
I am delighted to express my sincere appreciation for the outstanding support and proactive services provided by Exeter Block Management RBMG throughout 2023. Their commitment to excellence and high level of communication have truly set them apart as the premier block management company in the South West. One of the key highlights of our experience with Exeter Block Management RBMG has been their unwavering support. Their team has consistently gone above and beyond to address our needs promptly and effectively. Whether it's resolving maintenance issues, addressing inquiries, or providing valuable insights, their responsiveness has been truly commendable. Moreover, the volume of communication from Exeter Block Management RBMG has been exemplary. Regular updates on property management activities, financial reports, and upcoming projects have kept us well-informed and engaged. This transparent and open communication style has fostered a sense of trust and collaboration, making us feel confident in their ability to manage our property effectively. What truly sets Exeter Block Management RBMG apart is their proactive approach to property management. This year, they have demonstrated an impressive level of proactivity in identifying and addressing potential issues before they escalate. This foresight and diligence have not only saved us time and resources but have also contributed to the overall smooth operation of our property. In summary, we extend our heartfelt gratitude to Exeter Block Management RBMG for their exceptional support, transparent communication, and proactive management. Their dedication to client satisfaction and commitment to excellence make them the go-to block management company in the South West. Thank you so much for your continued efforts, and we look forward to a long and successful partnership. Exeter Block Management RBMG is, without a doubt, a company worth choosing for anyone seeking top-notch block management services. Carver Close..

Its Christmas and the end of another year, I wanted to thank you both for your hard work and dedication to looking after our blocks throughout 2023.
We've accomplished so much this year. We have taken on new blocks, dealt with some particularly troublesome defects, carried out numerous FRAs, inspections, fire door inspections, parking issues the list goes on and on, and we have made our first apartment sales and generally simply kept things running smoothly day-to-day. I'm continuously inspired by Claire’s passion, drive and exceptional commitment to making sure our tenants and leaseholders have a beautifully managed block they can call their home. I'm so grateful for such an effective partnership. Thank you for always going above and beyond. I know that we will achieve even more in 2024. With our pipeline of new blocks coming through I know we will be very busy! Wishing you, your team at PBM and your families a wonderful Christmas and a happy new year. See you both in 2024, refreshed and ready for another year of Rentplus fun!