Property Management Technology
One place to look, tiered so that directors see the financial position of the building and leaseholders see what applies to them.
What This Covers
- A leaseholder portal open 24 hours a day
- Message your property manager directly and keep the thread
- Tiered access: enhanced visibility for directors, relevant documents for leaseholders
- Contractor paperwork policed automatically by expiry date
A Single Platform, Available Around the Clock
We operate a bespoke cloud-based residential property management system called Resident, which provides a centralised platform for us, for management companies and for leaseholders. The point of it is access outside office hours: the information that matters about a building is available 24 hours a day, not only between nine and five when somebody can answer the phone.
It is also the answer to a common and reasonable complaint about managing agents, that residents cannot see what is being done with their money or their building. If the record is in one place and residents can open it themselves, transparency stops depending on somebody remembering to send an update.
What Directors and Leaseholders Can Each See
Access is tiered according to the individual's position within the management company. Directors receive enhanced access with full visibility of the information held: they can review bank statements, run financial reports, track arrears and review works orders.
Leaseholders get the documents and information relevant to them, including copies of assessments and their due dates, which can be viewed at any time through the leaseholder portal.
- Bank statements and financial reports for directors
- Arrears tracking and works order review
- Compliance assessments and their renewal dates
- Building documents available on demand rather than on request
Reporting a Problem and Following It Through
The leaseholder portal is our preferred method of communication. Residents can message their property manager directly and file maintenance tickets to report and track remediation works, which means a reported issue has a reference and a visible status rather than disappearing into an inbox.
Tracking time to resolution matters as much as logging the job. It is how a pattern of slow response becomes visible to the people paying for the service, and it is why the same platform is used for the reporting we give directors.
Compliance and Contractor Records
Assessments and their due dates are recorded on the platform and can be viewed by directors or leaseholders at any time, which supports an auditable compliance record rather than a filing cabinet.
Contractor documentation is held the same way, and the control is automatic: if a contractor's document expires and is not updated, the system removes them from the available contractors list on the date of expiry. Compliance does not depend on someone noticing.
Your Data
We are registered with the Information Commissioner's Office as both a data controller and a data processor. How personal information is collected, held and used is set out in our privacy policy.
Common Questions
How Can I Receive Regular Updates About Ongoing Issues?
Register through your development's dedicated registration page. Once registered you will receive communications and updates relating to works, maintenance activities and information affecting your development. If you need help accessing your account, contact the PBM support team.
Why Do I Have to Register with PBM?
Registration lets us keep accurate, up-to-date information about residents so communications reach the right people, and it supports our building safety responsibilities, including understanding whether any resident may need additional assistance in an emergency. It takes about five minutes.
Related Services
Resident Support
The portal, reporting a repair, complaints and 24-hour emergencies.
Read moreHelp & Resources
Guides for residents and clients at every stage.
Read morePrivacy Policy
How we handle and protect your personal information.
Read moreFinancial Management & Reporting
The budget is prepared before the year starts and apportioned according to the lease, not by any rule of ours. At year…
Read more