At PBM Management, we are committed to delivering an exceptional property management experience. Our team is dedicated to providing ongoing support and equipping our clients with the resources they need to make informed decisions with confidence. Explore our collection of helpful guides, designed to assist you at every stage of your property management journey.
A large repair is the point at which most leaseholders first meet the Section 20 consultation, and it is rarely explained before the notice lands. Our major works page sets out what triggers the consultation, what each of the three notices is for, what you can do at each stage, and what happens if the process is not followed.
Major works are charged separately from the management fee, and our rate for running a Section 20 consultation is published rather than quoted case by case. The major works page sets out the fee alongside the process it pays for, and links to the full price list.
My Resident is the portal for residents of the buildings we manage. It holds your account and your documents, and a repair or a query raised there carries a reference and a visible status rather than sitting in an inbox. Sign in with the details issued for your development; if you have not had them, ask us and we will set you up.
The RICS operates a Client Money Protection Scheme (CMPS) in the UK to provide protection and reassurance regarding the handling of client funds. PBM is a proud member of the RICS Client Money Protection Scheme and is an RICS Registered Firm. Client money is held in designated client accounts, separately from our own funds, and is reconciled and reported on as part of the service charge accounts for your development.
At PBM, we are committed to protecting your privacy and handling your personal information with care and transparency. We only collect, store and use your information where necessary and in accordance with our privacy obligations. To learn more about how we manage and protect your data, please refer to our privacy policy. If you have any questions or require further information, please do not hesitate to contact our team.
Some questions are better answered by someone with no interest in the outcome. The Leasehold Advisory Service is a government-funded body giving free initial advice to leaseholders on service charges, lease extensions, Right to Manage and enfranchisement.
For a dispute about whether a service charge is reasonable or payable, the First-tier Tribunal (Property Chamber) is the venue, and it is designed to be used without a solicitor. For a complaint about how an agent has behaved rather than about a cost, The Property Ombudsman is the route once the agent's own complaints procedure has been exhausted.
Tell us about your development and we’ll come back to you. No obligation, and we offer transparent pricing with no hidden fees.
