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Most issues come from lack of funds, not mismanagement. During my time with Plymouth Block Management, everything was handled efficiently because everyone in our block paid on time. Block management is demanding, and before judging companies like this, please understand the facts—there are always two sides to every story.

Dear PBM Team, Thank you for the outstanding improvements you’ve made since taking over management of our block at Alreiy Road. As a leaseholder, I’ve been truly impressed by the positive changes. Your communication is excellent—professional, clear, and responsive—and it makes a real difference. Your resident management system is first-class, with efficient processes, quick responses, and well-coordinated maintenance that have improved daily life for all of us. The organisation and overall management have transformed since your arrival, and it’s reassuring to have a team that genuinely cares about residents’ wellbeing. Thank you for your hard work and dedication. I look forward to seeing continued progress under your management.

I am a leaseholder of two apartments in a development of 58 flats and 3 commercial units in Plymouth. Plymouth Block Management inherited several issues, including unfinished building works, poor construction standards, problematic tenants (who they successfully removed), and tribunal matters regarding money owed to the service charge account. Since taking over, they have been extremely helpful while I exercised my rights to inspect all accounts and supporting documents for 2011–2015. I found nothing invalid or unreasonable in the expenses. Their system is clear, easy to inspect, and fully suitable for any leaseholder wishing to take matters to the First Tier Tribunal.

Dear Mr Christie and the PBM Team, I hope you are well. I wanted to express my sincere thanks for the excellent service PBM provided during the recent cold snap. The gritting carried out by your team made a real difference and was appreciated not only by me but by many residents. I also checked with friends in other managed apartments, and none received the same level of care. As a senior citizen, I am especially grateful for your thoughtful attention to residents’ safety. I have shared my positive experience on the local Gossip Girls platform to highlight the commendable work PBM is doing. Thank you once again for going above and beyond. Your efforts have truly been noticed and valued by our community. Wishing you continued success.

I’d like to express my sincere appreciation for the outstanding support and proactive service Plymouth Block Management RBMG provided throughout 2023. Their quick responses, clear communication, and regular updates have created real trust and confidence. Their proactive approach—spotting and resolving issues before they escalate—has kept our property running smoothly and saved valuable time and resources. Thank you to the entire RBMG team for your dedication and excellent service. Carver Close looks forward to many more years of working together.

As Christmas approaches, I want to thank you both for your hard work and dedication throughout 2023. We’ve achieved so much this year—taking on new blocks, resolving major issues, completing inspections, managing day-to-day challenges, and even making our first apartment sales. Claire’s passion and commitment to our tenants and leaseholders continues to inspire me, and I’m grateful for our strong partnership. With new blocks coming, 2024 will be busy and successful. Wishing you, the PBM team, and your families a wonderful Christmas and a happy New Year. Looking forward to more Rentplus fun in 2024!