On behalf of the Directors of Leeward House RTM, I am delighted to recommend Plymouth Block Management. From our very first discussions, Gary and Spencer provided invaluable support throughout the Right to Manage process, helping us navigate what could have been a complex transition with confidence and ease. Their planning and professionalism ensured a seamless changeover from our previous managing agent, with no disruption to residents. Since taking over the management of Leeward House, Plymouth Block Management has consistently impressed us with their responsiveness, transparency and practical approach. Our Building Manager, Tom, communicates openly, deals with issues promptly and is always mindful of achieving the best value for leaseholders without compromising on service. Additionally, we have found everyone to be approachable, straightforward and genuinely easy to work with. The difference from our last agent has been evident from day one, and we would wholeheartedly recommend Plymouth Block Management to any RTM company or residential development looking for a professional, proactive and trusted partner, rather than simply a managing agent.
Dear PBM Team, I am writing to express my sincere appreciation and admiration for the remarkable improvements you have made since taking over the management of our block of flats at Alreiy Road. As a leaseholder, I have been thoroughly impressed with your actions and the transformation in our living environment. First and foremost, the quality of resident communication and engagement under your management has been nothing short of excellent. The level of professionalism and responsiveness in your dealings with us, the residents, has been truly remarkable. It's clear that you prioritize clear and effective communication, and it makes a world of difference in our day-to-day living. Your resident management system is first-class, and it has had a substantial impact on the organization within our block. The streamlined processes, efficient maintenance coordination, and quick response times have significantly enhanced the overall living experience for all of us. It's a testament to your commitment to improving our community and ensuring our needs are met promptly. The difference in organization and the positive changes we have witnessed since your takeover are truly impressive. It's reassuring to know that we have a management team like PBM that genuinely cares about the well-being and satisfaction of its residents. Thank you for your dedication and hard work in making Alreiy Road a better place to live. I look forward to seeing continued improvements and successes under your capable management.
Dear Mr Christie and the PMB Team, I hope this message finds you well. I am writing to express my sincere gratitude for the exceptional service provided by Plymouth Block Management (PBM) during the recent cold snap. The thoughtful gritting that your team implemented did not go unnoticed, and the impact was felt not only by myself but by many others in our apartment community. I took the liberty of reaching out to friends residing in apartments managed by other agencies, and none of them reported receiving the same level of service that we did from PBM. As a senior citizen, I truly appreciate the extra care and consideration demonstrated by your team. It is heartening to see such dedication to the well-being and safety of the residents. I have also shared my positive experience on the local Gossip Girls social media platform to spread the word about the commendable service provided by PBM. Once again, thank you for going above and beyond to ensure our safety and comfort during the challenging weather conditions. Your efforts have not only been recognized but have also been acknowledged within our community. Well done to you and the entire PBM team. Wishing you continued success in providing outstanding service to the community.
I am a leaseholder of 2 apartments in a purpose-built development of 58 apartments and 3 commercial units in Plymouth. Plymouth Block Management inherited several problems with the unfinished state and quality of the building standards, some rather undesirable rental tenants (who Plymouth Block Management were instrumental in removing), tribunal challenges, led by me, regarding money owed to the Leaseholders Service Charge Account. Since Plymouth Block Management has been involved, I have exercised my rights under the lease terms and the Landlord and Tenant Act and inspected not just the statement of accounts supplied, but also all the documents supporting the expenses for the service charge account years ending 2011 - 2015. I am pleased to be able to report not only have Plymouth Block Management been very helpful during these inspections/audits I have found nothing invalid or unreasonable in the expenses charged to the leaseholder’s service charge account. The system Plymouth Block Management have adopted makes it very straightforward for anyone to inspect the accounts and is in suitable format should any leaseholder exercise their right to make a challenge through the First Tier Tribunal (Property).
Exceptional Support and Proactive Management from Plymouth Block Management RBMG I am delighted to express my sincere appreciation for the outstanding support and proactive services provided by Plymouth Block Management RBMG throughout 2023. Their commitment to excellence and high level of communication have truly set them apart as the premier block management company in the South West. One of the key highlights of our experience with Plymouth Block Management RBMG has been their unwavering support. Their team has consistently gone above and beyond to address our needs promptly and effectively. Whether it's resolving maintenance issues, addressing inquiries, or providing valuable insights, their responsiveness has been truly commendable. Moreover, the volume of communication from Plymouth Block Management RBMG has been exemplary. Regular updates on property management activities, financial reports, and upcoming projects have kept us well-informed and engaged. This transparent and open communication style has fostered a sense of trust and collaboration, making us feel confident in their ability to manage our property effectively. What truly sets Plymouth Block Management RBMG apart is their proactive approach to property management. This year, they have demonstrated an impressive level of proactivity in identifying and addressing potential issues before they escalate. This foresight and diligence have not only saved us time and resources but have also contributed to the overall smooth operation of our property. In summary, we extend our heartfelt gratitude to Plymouth Block Management RBMG for their exceptional support, transparent communication, and proactive management. Their dedication to client satisfaction and commitment to excellence make them the go-to block management company in the South West. Thank you so much for your continued efforts, and we look forward to a long and successful partnership. Plymouth Block Management RBMG is, without a doubt, a company worth choosing for anyone seeking top-notch block management services. Carver Close.