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Service Charge Disputes in St Austell

One published tribunal decision from in and around St Austell, and what it decided.

Woodland Court, Ivybridge, a converted development we manage
Local authority
Cornwall Council
Service
Service charge disputes
County
Cornwall
Published decisions
1 tribunal decision
From our Plymouth office
Approx. 40 miles

Service Charge Cases Decided in and Around St Austell

Jace Court, Priory Road

CHI/00HE/LSC/2024/00885 February 2025

The building
31 flats mainly on three storeys, brick under a slate mansard roof, attached to a similar block with which it originally formed part of a former college building.
What was applied for
A determination under section 27A of the Landlord and Tenant Act 1985 of service charges across seven years, with section 20C and paragraph 5A applications.
The figures
31 flats. Total disputed about £85,000. Management fees charged at 6,700 to £9,500 a year and determined at 3,350 for every year. Gas arrears almost £90,000.
Costs
Section 20C and paragraph 5A orders made so no costs may be recovered as service or administration charges, notwithstanding that none appear to have been incurred. Tribunal fees ordered reimbursed within 28 days.

What Happened

The landlord was barred from relying on evidence after failing to serve a statement of case despite an extension, and neither attended nor was represented. The communal gas account was in disarray: years of estimated readings, a supplier insolvency and switch, large unexplained bill reversals, and arrears approaching £90,000 despite leaseholders having paid what was demanded.

What the Tribunal Held

The tribunal decided on the leaseholders' evidence alone and had to exercise its experience and skill as an expert tribunal to determine reasonable charges, doing the best it can. It found the landlord had failed to manage the gas account to an acceptable standard, failed to account properly and had not disclosed the dispute on charges in a timely manner. Gas charges were reconstructed from the 2018 actual figure using government price indices. Management fees were halved for every year with no increase allowed. A reserve fund was payable in principle but, with no capital account disclosed, the budget figure was determined at nil, as were estate costs, bulk rubbish and water tank management. Debt and late payment charges were not payable. Where the leaseholders' money had gone was expressly outside a section 27A jurisdiction.

What it means for a block here. A landlord that ignores directions and does not turn up does not get a neutral outcome. The tribunal reconstructs reasonable charges from the leaseholders' evidence alone, and unexplained budget lines are determined at nil.

What We Do About Service Charge Disputes in St Austell

The Jace Court, Priory Road decision above is the kind of thing this work is for. Service charge disputes in St Austell are part of a full management service, not a standalone product, and in practice it means: Test a disputed item against how the tribunal has decided the same argument locally, while it is still a question and not yet an application.

How This Works, in General

The general law, for every area: Service Charge Financial Management; disputes: tribunal support.

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